This website shows our most popular lines, but we have the ability to supply and decorate items not illustrated here. Please contact factory for availability.

ARTWORK. Prices in this catalog are based on receipt of camera ready artwork. If artwork is required, this will be billed after confirmation that art charges will apply. NO CHARGE IS MADE FOR CAMERA SIZING OR PAPER PROOFS. We accept electronic & computer generated artwork.

CANCELLATIONS. All charges incurred before cancellation will be billed.

CLAIMS. All claims must be submitted within 10 days of receipt of goods. Federal Express & UPS will not pay for claims for breakages submitted after 15 days from pickup. No charge backs will be allowed for claims that are not honored by common freight carriers. Any visible damage must be reported to the delivering carrier at the time of delivery. Unless otherwise requested we insure at a release value not to exceed 0.90¢ per lb.

COLOR & COPY CHANGE. For color change within a run add $30.00(G). For copy change within a run add $35.00(G)

DECALS. Tight registration may require the use of a decal. There is an up charge to our normal pricing and additional lead time is required. The minimum order for decals is 144 on one side or 72 on 2 sides. For decal pricing, determine the multicolor pricing in the normal manner (all the colors from both sides, plus the up charge for gold or platinum), then add the up charge for decals as follows plus Screen Charges of $50.00(G) per color.

HIGHER QUANTITY PRICING. Contact Diamond Line for quotation.

LESS THAN MINIMUM. An additional set up charge of $45.00(G) PER COLOR, in addition to normal screen charge, applies to any order of 50% of listed minimum. For less than 50% of listed minimum the setup charge will be $65.00(G) PER COLOR.

METALLIC IMPRINTS. 22K Gold & Platinum - Add 0.85 (G) per side. (Approximately. 3 inches square). For wrap imprint add $ 1.70(G).

Due to the fluctuating price of precious metals we reserve the right to change the price at any time.

• 22K Metallic Gold: Bright, not microwaveable, not dishwasher safe.
• Microwaveable Metallic Gold: Less bright, microwaveable, not dishwasher safe. (Specify if you want microwaveable gold.)
• Platinum. Bright, not dishwasher safe
• Microwaveable Platinum: Less bright, microwaveable, not dishwasher safe. (Specify if you want microwaveable platinum.)
• Imitation Gold & Silver: Has a matte, grainy finish, is microwaveable & dishwasher safe. NO surcharge

Metallic Halos/Bands - Halos 0.85(G), Bands 0.95(G) See above recommendations for metallic paints.

OVER AND UNDER RUNS We normally come as close to the number ordered as possible. However, Please allow for 5%, if there is a definite minimum required.

PERSONALIZATIONS. Individual names limited to 28 spaces per line at $4.50(G) per line. Screen charge $50.00(G) for 25 names or part thereof. A minimum of 25 names are required per run. When less than 25 names are required, the charge will be for a run of 25. For metallic personalizations add 0.60 (G). There is a charge for typesetting names. If personalization color is not black, the personalization color may not match the imprint color exactly.

MUG RELEASE PROGRAM. Mugs can be held at factory without personalization for release at customer's request. All mugs (excluding personalization) will be billed in advance. Less than 25 names for subsequent personalizations will be charged as above.

PRODUCTION TIME. Normally 8-10 working days from date of receipt of artwork and Purchase Order. Allow extra time during holiday season. WE CAN GIVE YOU A 5 DAY SERVICE AT NO EXTRA CHARGE IF OUR PRODUCTION SCHEDULE ALLOWS. A Rush Charge may apply to orders placed after Mid-November.

RUSH ORDERS. Rush orders are accepted if production schedule allows, except where art or product dictates a Decal. Rush Charges of a minimum of $45.00(X) per color may apply. Call factory for details.

SCREEN CHARGES. $50.00(G) per color on initial order only. Screens are retained for 2 years.

SHIPPING. We will ship under your label, and with the carrier of your choice. However, we do have discount arrangements with several freight companies, and can ship at reasonable prices. All freight quotes are approximate. We reserve the right to forward additional freight billing from carrier within 45 days after original invoice, where additional freight charges may be incurred e.g. inside delivery charges, residential delivery, interline points. There is a charge of $10.00(X) for palletizing and shrink wrapping.

• SHIPPING BY UPS, FEDEX and overnight airline carriers require additional packaging at a charge of $6.00(X) per box.  
   
• 3RD PARTY SHIPMENTS OR FREIGHT COLLECT SHIPMENTS will incure a $6.00(X) handling charge
   

SPLIT (DROP) SHIPMENTS. There is a $6.00(X) charge on each drop, split or release shipment, in addition to a master carton, and normal freight charges. (See Shipping).

SPECIAL TECHNIQUES

• SUBLIMATION. Full color process that allows almost complete coverage of mug. (See pages 10 & 11) Sublimated mugs do not require a California Proposition 65 warning label. Sublimation is only available on certain ceramic items and is not available on glassware.

• MULTICOLOR ORGANIC PAINT DECALS. (See Page 39). Enables us to achieve vibrant colors on almost any item in our catalog, is lead and cadmium free, and does not require Prop 65 warning labels.

ICE. Gives a unique raised effect. Available in any color.

• EMBOSSED GOLD & PLATINUM IMPRINTS. (See Page 38) Available on most items. Priced as two color imprint, plus metallic surcharge per side plus an additional screen. For each additional color add additional color charge plus a screen charge.
• FROSTED GLASS. We have the ability to frost any glass product in our catalog. Charges vary according to size of article.
• FOUR COLOR PROCESS. Available on most items in catalog. Turnaround time 3 - 4 weeks. Minimum order 144 pieces.
• ETCHING. Sand carved onto product for elegant upscale finish.
• SATIN ETCH. Simulates surface etching in look but is screen printed at normal one color price regardless of imprint area.

SPECULATIVE SAMPLES. Speculative samples are available at $85.00(G) per color. No additional screen charge will be incurred if an order materializes. Slight variances in imprint color, appearance and registration between sample & final production must be considered acceptable. NO CHARGE IS MADE FOR PAPER PROOFS.

VIRTUAL SAMPLES. We offer virtual samples on the understanding that they are a visual guide, but are not an accurate rendition of the final product.

WARE QUALITY & WARRANTY. Slight variations & imperfec­tions in glassware & ceramics are not considered flaws. Size and color may vary slightly and these are considered acceptable industry standards. We guarantee our products for workmanship and materials. Defective merchandise will be replaced or credited at our discretion, but our liability is limited to the invoiced cost of the item.

WRAPAROUND OR SECOND SIDE IMPRINTS. There is no additional charge for one color imprints on round items. This applies to screen printing, but not decals.

COLOR MATCHING $25.00(G) Per Color
We try to match PMS colors as closely as possible. Since PMS colors are ink formulas for printing on paper an exact color match cannot be guaranteed. PMS colors apply to white mugs only. PMS colors will change on colored mugs or if applied over another color. We will adjust as best we can. Production run may vary slightly from pre-production samples, and on repeat orders.

STOCK INK COLORS. These are for reference only and may not be the exact color, but will be close to the following PMS colors.

We comply with FDA guidelines regarding imprint area restrictions.

Prices are subject to change without notice.